THE GRIEVANCE-HEABER.
After some months’ trial the London and North-Western Railway management is thoroughly satisfied with tho result of its experiment in appointing a “grievance-hearer,” whose business it is to keep in touch with the men and investigate their grievances. “This is not a case of creating a post and finding a man for it,” said an official of the company, “but rather of a sphere of activity being suggested by the personal oualities of a certain man. Great tact, patience, and sympathy are required. Minor grievances are often the most dangeroiis. We found that we. had someone who could grasp all the points of such complaints, and the success of the experiment is proved by the fact that- in no case have we had to take disputes even to the Conciliation Boards, all being settled when brought up by deputation.”
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Gisborne Times, Volume XXXIV, Issue 3771, 5 March 1913, Page 7
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141THE GRIEVANCE-HEABER. Gisborne Times, Volume XXXIV, Issue 3771, 5 March 1913, Page 7
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